Shipping policy
Shipping Policy
Order Processing
All orders are carefully inspected and packaged before shipment.
Orders are typically processed within 1–3 business days after payment is successfully received. Orders placed on weekends or holidays will begin processing on the next business day.
During holidays, promotions, or periods of high order volume, processing may take additional time.
Shipping Times
Once your order has been shipped, estimated delivery times are:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days, when available
Please note that these are estimated delivery times and are not guaranteed.
Shipping Rates
Available shipping options and rates will be displayed at checkout based on your delivery address and order.
Free Shipping
Enjoy free standard shipping on orders of $75 or more.
The $75 minimum is calculated based on the merchandise subtotal after applicable discounts and before taxes and shipping charges.
Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24–48 hours for tracking information to update after the shipping label has been created.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If you enter an incorrect address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been shipped.
Lost, Stolen, or Delayed Packages
Once an order has been shipped, delivery is handled by the shipping carrier. If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.
Nelly Secret is not responsible for packages that are lost or stolen after being confirmed as delivered.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and provide your order number and photos of the damaged package and item.
We will review the situation and work with you on an appropriate resolution.
International Shipping
If international shipping is offered, customers are responsible for any applicable customs duties, taxes, or other fees charged by their country’s customs authorities.
Contact Us
If you have questions about your order or shipping, please contact:
Nelly Secret
Email: nellypeguero491@gmail.com
Effective Date: September 26, 2026
One important thing
Since your website says “FREE SHIPPING FOR ALL ORDERS $75+,” keep that exact offer consistent everywhere. If you’re planning to offer free shipping over $75 only within the U.S., I would change the wording to:
Free standard U.S. shipping on orders of $75 or more.